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Common F.A.Q.

Why should I choose sod over hydroseed?

While sod may come at a higher price, sod offers a meticulously maintained solution that establishes itself within just 4 to 8 weeks. In contrast, seeded lawns can take 12 to 15 months to be fully established, leaving your investment to unpredictable weather conditions during that time. A heavy rain can wash away your efforts and resources, making sod a more reliable choice for homeowners looking for instant beauty and peace of mind. Ultimately, investing in sod means enjoying a lush, green lawn sooner and less risk.

Is the additional topsoil necessary for sod installation?

It's a widespread misconception that you need extra topsoil before installing sod. The truth is, most homes in Southwest Michigan can move forward without, facing no issues at all. Some contractors promote topsoil sales  for their own convenience and profit, but this approach does not truly benefit homeowners. In fact, adding unnecessary dirt can inflate costs and create more complications than it resolves.

How should I maintain my new lawn?

Watering:

For optimal hydration, program your sprinkler system to run each zone for 10-15 minutes if it's a mist zone, and 20-30 minutes for rotor zones. Repeat this cycle up to three times daily during the first week. Afterward, reduce watering to once a day. Remember, weather significantly impacts watering needs, so adjust accordingly.

Foot Traffic:

Please avoid walking on your new lawn. This will prevent lasting damage like bare patches and visible footprints. After the first mowing, the turf should be firm enough to walk on.

Mowing:

The first mow is crucial! To avoid overgrowth damage, mow within 7-10 days of installation. Before mowing, turn off your irrigation system and wait 24-48 hours for the soil to firm up enough to support your mower without creating ruts. For the initial cut, use a smaller mower and remove only one-third of the grass blade length. For instance, if your grass is 6 inches tall, set your mower to 4 inches. Immediately resume irrigation after mowing.

Fertilizing:

For personalized advice on your lawn's specific nutrient and maintenance needs, we recommend consulting a certified lawn care expert.

Establishment:

Your lawn is considered fully established when the seams between the pieces of sod are no longer visible, which usually takes 2-3 months.

Refund/Cancellation Policy

Refund Policy

All sales are final and non-refundable. Due to the perishable and made-to-order nature of sod, we do not offer refunds for:

  • Over-ordering

  • Scheduling conflicts or delays

  • Change of mind

  • Improper site preparation or care after delivery

Please confirm all measurements, dates, and order details before completing your purchase.

If you believe there is a quality issue with your sod, contact us within 24 hours of delivery or pickup with clear photos and a description. While refunds are not issued, we will review your concern and work with you to address it.

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Cancellation Policy

Cancellations are only accepted if:

  • The request is made at least 24 hours before 7:00 AM on the scheduled pickup,delivery, or job date (whichever applies).

Example: If your order is scheduled for Wednesday, your cancellation must be submitted no later than 7:00 AM on Tuesday.

Cancellations made after this deadline cannot be honored, as the sod will already be scheduled for harvest or delivery.

Any cancellations requested within the 24-hour period must still be paid in full, as the product and labor will already be allocated.

To cancel your order, please contact us with your order information before the deadline:

 [248] 974-2340

Fulfilment/Shipping Policy

Order Fulfillment

  • Made-to-Order: All sod is freshly harvested and prepared based on your order. Fulfillment begins shortly after payment is received.

  • Processing Time: Orders are typically processed within 1–3 business days, depending on availability, weather, and your scheduled delivery or pickup date.

  • Scheduling: After placing your order, you will be contacted to confirm the delivery, pickup, or installation date. Please ensure you are available on that date, or notify us as early as possible if changes are needed.​

​Delivery Policy

  • Service Area: We deliver within 50 miles 49017. Additional fees may apply for extended delivery zones.

  • Delivery Times: Deliveries typically occur between 7:00 AM and 5:00 PM. Exact delivery times cannot be guaranteed due to weather, traffic, or harvest conditions.

  • On-Site Requirements: Please ensure the delivery site is accessible and ready. You or a representative must be available to receive and inspect the sod at the time of delivery.

Pickup Policy​

  • Pickup Location: If you choose to pick up your sod, we will provide the pickup address and time window once your order is confirmed.

  • Pickup Times: Pickup must occur during the scheduled time window. Please bring appropriate equipment or transportation, as sod can be heavy and bulky.

Missed Deliveries or Pickups​

  • If no one is available to receive the sod at the scheduled time, and we cannot complete the delivery or pickup, a re-delivery or rescheduling fee may apply.

  • Sod is perishable and must be laid as soon as possible after delivery. We are not responsible for sod quality deterioration due to missed appointments or delays in installation.

Weather Delays​

  • In cases of severe weather or unsafe conditions, deliveries may be delayed. We will contact you as soon as possible to reschedule. Your order will remain a priority and be delivered as soon as conditions allow.

Post-Installation Policy​

  • Once sod installation is complete, Rooted Sod is not responsible for any damage, washouts, erosion, or settling caused by weather, improper watering, or external site conditions.

  • We strongly recommend following our care guidelines to protect your new lawn.

  • If issues such as washouts or damage occur after installation, we are happy to provide repair or rework services for an additional fee. Please contact us for a quote and availability.

Terms and Conditions
Privacy Poilicy

Terms & Conditions

1. Made-to-Order Sales

All sod is cut fresh for each order. Orders are final and non-refundable. Customers are responsible for confirming all order details.

2. Cancellations

Cancellations must be received 24 hours before 7:00 AM on the scheduled job date. Late cancellations must still be paid in full.

3. Delivery & Fulfillment

Delivery and installation times are estimates only. Rooted Sod is not responsible for delays due to weather, traffic, or unforeseen events.

4. Post-Installation Disclaimer

We are not responsible for issues after sod is installed, including erosion, washouts, improper watering, or maintenance mistakes. Repairs are available at an additional cost.

5. Limitation of Liability

Our liability is limited to the amount paid for your order. We are not responsible for site conditions, third-party damage, or environmental factors affecting sod health.

6. Intellectual Property

All content on our site and branding is the property of Rooted Sod and may not be used without permission.

7. Governing Law

These terms are governed by the laws of the state of [Insert State]. Disputes will be resolved in local courts.

Privacy Policy

1. Information We Collect

We collect:

  • Name, email, phone number

  • Delivery/pickup address

  • Order and payment information (processed securely by third-party platforms)

2. How We Use It

Your information helps us:

  • Fulfill your orders

  • Communicate with you

  • Respond to inquiries

  • Send occasional updates or promotions (you may opt out at any time)

3. Data Security

We use reasonable security measures to protect your information. Payments are handled securely via trusted providers. We do not store credit card information.

4. Data Sharing

We do not sell or rent your information. We may share it only with trusted partners involved in fulfilling your order (e.g., delivery providers).

5. Cookies & Analytics

Our website may use cookies or analytics tools to improve user experience. You can disable cookies via your browser settings.

6. Your Rights

You may request to view, correct, or delete your personal data by contacting us.

7. Updates to Policy

We may occasionally update this policy. Changes will be posted with a new effective date.

Need help or have questions?

 Tristan@rootedsod.com

 [248] 974-2340

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